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National Patient Safety Goals

National Patient Safety Goals

Patients have the right to be involved in all possible situations that would be involved in their care. Patients should be respected, addressed, and listened to when they have inquiries on their care, be informed whichever something went wrong in their care, get information translated into their preferred language, request a list of their medications, refuse and request safe care, but most importantly, having the right to be represented by an advocate. The patient’s advocate can be a healthcare professional (such as a nurse), a family member, or a significant other of the patient. Patient advocates help the patient with getting information from the prescriber that they probably cannot, provide support whenever they need it within their care and aid with their assistance of helping the patient to make decisions. The Joint Commission created a Speak Up brochure in 2010, highlighting the importance in all of the available rights that a patient has in their care and what to do whenever they are not given their rights.

Summary of Brochure

The brochure explains the available rights that patients have according to their quality of care. Besides outlining the rights that patients have involving their care, the brochure touches on patient advocacy, which is the representation of a healthcare professional, family members, or a significant other supporting the patient in the matters of getting information from the prescriber that the patient was not able to get, assisting with the patient in medical decisions and becoming the patient’s “voice” when the patient is not receiving the proper care that they need. The brochure mentions the role that the patient has within their rights, such as paying attention to the instructions given by prescribers and caregivers and providing any inquiries when components within their care, and sharing as much health information with prescribers and caregivers as possible so the patient’s involvement would dictate the direction of care. Lastly, the final two topics that the brochure covers are the details of patients filing a complaint if their care was not assessed and handled properly. The patient has the right to file a complaint if they never receive an honest explanation from their prescriber as to why a certain protocol was not considered or poor management of their healthcare from the healthcare facility. Informed consent was discussed as the confirmation of their understanding of the procedure and treatment choices that would be going on. Hence the brochure’s notion of the patient effectively communicating with their doctor before undergoing any experiential treatment and gaining the full understanding of what would be occurring before giving their full consent.

Evaluation of Brochure

The brochure is occupied with information that can help people, especially the ones who are diagnosed with chronic or common medical conditions that need constant but reoccurring care and treatment. They did well when they outlined the rights that the patient does have and what is needed from the patient for the particular right to be heard clearly to the prescriber, healthcare provider and facility, and even the advocate that is representing. The topics discussed in the brochure interest me due to a lack of comprehension in the rights that many patients do not know that they have and the underrepresentation that providers lack in expressing and addressing the rights that their patients have. Patients would need to have the sentiment that the healthcare system assures it is fair and would work just as hard to accommodate their health needs. Choi (2014) mentions that patients will need to know what rights they have, so they would be encouraged to take an active role in staying or getting healthy. He continues within his article that patient rights ignite the importance of them having a strong relationship with their doctors, where they are given those instances to address any issues or concerns that they have in their care. The information that was discussed in the brochure is very beneficial to the readers and targeted audience because it provides diversified information so that patients have a full understanding of procedures, rights, and other representation resources for the best quality of care. I would incorporate the information extracted from the brochure into patient education by not just talking about all of the rights that they have as patients but to be educated on how they should effectively communicate and gain some empowerment for any concern that they have for their healthcare. In addition, I would introduce them to patient advocacy, where they would have a healthcare professional (like their nurse) that would assist them in decisions to the point that they would serve as their voice to make a change and get answers in a short duration of time. There are a lot of publications that are produced to inform the rights that patients have and express avenues on how they can obtain someone or something to represent and advocate for their medical rights. Nonetheless, the brochure simplifies different sections in all of the facets of patient rights in an easy-to-read format. The research article that I discovered versus the information displayed in the brochure both covered patient rights in a similar but concise manner. The audience that can benefit from reading the brochure includes the ones who aren’t aware of the rights that they have, such as the individuals who do not speak the national language of the country, experienced a type of health literacy, are disabled, or diagnosed with maintenance, a sick, ill, or mental disorder in which all alter their understanding of what can be going within their care. Institutions, organizations, educators or professional health entities can use this brochure as an educational tool to help individuals to become proactive in knowing and addressing their rights to the involved parties. Choi (2014), patient rights help to stress the roles that patients play in decisions, choices, and actions in order for them to remain in their healthiest state possible. The rights display responsibilities that can fall onto patients, providers, and advocates if they are involved, as a precaution a result if the direction of care does not go towards a successful goal. For this reason, it is imperative for patients to have the knowledge and understanding behind having access and a choice in the health services that they need, requests for privacy, and receive the best quality, non-discriminatory care with taking the notion of making critical but time-sensitive decisions. The brochure will increase the health safety for patients; any individual who is considered to be part of the target audience or a reader will easily understand what is being explained in the brochure where the people will become knowledgeable about what is being elucidated and ways of how patient rights will be addressed and implemented. The brochure helped to express in a concise manner what a patient’s right is, the several examples of patient rights, patient representation, advocacy, and informed consent, where information shared will not be ignored to the length of the brochure. The information that the brochure provides will help them to become authorized to capitalize on their patient right and responsibilities that they would believe that they need for their care — whether it is from a healthcare plan, provider, healthcare network, or even from healthcare personnel. In addition, they would not place themselves in risky situations due to not understanding what was going on in the process of improving their health.


There are many individuals that do not know the rights that they have in order for them to get the best quality of care – whether it was a lack of representation of rights by their health care provider or having a type of health literacy that hinders them from understanding their status of care. It is important for the patient to figure out what patient rights and boundaries they are entailed, so they can get involved in their own care. If they are not able to get the answers or support for their care, they are patient advocates like their nurse, family members or significant others to aid them in decision-making for critical procedures. The Joint Commission created a brochure that will help individuals to understand the scope of patient rights, patient advocacy, and informed consent for the patient. The benefits that the brochure can help to advise the audience about the patient includes giving an outlet for the patient to address their concerns to their providers, encouraging the patient to become staying and remain healthy, and the quality of care is fair with meeting all of their health needs.


Choi, P. P. (2015). Patient advocacy: The role of the nurse. Nursing Standard (2014+), 29(41), doi:

The Joint Commission. Know Your Rights. Retrieved April 7, 2017, from


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Guidelines for
National Patient Safety Goals Assignment


This exercise is designed to increase the student’s awareness of the National Patient Safety Goals developed by The Joint Commission. Specifically, this assignment will introduce the Speak Up Initiatives, an award-winning patient safety program designed to help patients promote their own safety by proactively taking charge of their healthcare.

National Patient Safety Goals

National Patient Safety Goals

Course Outcomes

This assignment enables the student to meet the following course outcomes.

CO #2: Apply the concepts of health promotion and illness prevention in the laboratory setting. (PO #2)

CO #8: Explain the rationale for selected nursing interventions based upon current nursing literature. (PO #8)

Due Date


Select a Speak Up brochure developed by The Joint Commission. Follow this link to the proper website:

Write a short paper reviewing the brochure. Use the Grading Criteria (below) to structure your critique, and include current nursing or healthcare research to support your critique.

The length of the paper is to be no greater than three pages, double-spaced, excluding the title page and reference page. Extra pages will not be read and will not count toward your grade.

This assignment will be graded on the quality of information presented, use of citations, and use of Standard English grammar, sentence structure, and organization based on the required components.

Create the review using Microsoft Word 2007 (a part of Microsoft Office 2007), the required format for all Chamberlain documents. You can tell that the document is saved as an MS Word 2007 document because it ends in “.docx.”

Any questions about this paper may be discussed in the weekly Q & A Forum in your online course or directly with your faculty member if you are taking NR224 on campus.

APA format is required with both a title page and a reference page. Use the required components of the review as Level 1 headers (upper- and lowercase, bold, centred).


Summary of Brochure

Evaluation of Brochure


Preparing the Paper

The following are the best practices in preparing this paper.

Read the brochure carefully and take notes. Highlighting important points has been helpful to many students.

Title page: Include the title of your paper, your name, Chamberlain College of Nursing, NR224 Fundamentals—Skills, faculty name, and the date. Centre all items between the left and right margins, beginning approximately 3 inches from the top margin.

Use the CCN library or online library to find current nursing research that supports your findings.

The brochure you select must be properly cited in the body of your paper and on the reference list.

NOTE: This style of cover page is required by the college and is a variance of APA formatting.

Directions and Grading Criteria








This first part of your paper should be one paragraph that includes the brochure title, date published, and your understanding of who the information would benefit.

Summary of the brochure’s recommendations



The summary of the brochure must include

main topics discussed; and

how communication between patients and healthcare providers is encouraged.

Was the information provided in the brochure beneficial? Could you incorporate it in your patient education?

Was the information presented clearly?

Did current nursing or healthcare-related research support the information presented in the brochure?

What population or individuals does this article apply to (i.e., who will benefit the most from this brochure)? Who else can use this information?

Will this information increase patient safety? Defend your answer.

Evaluation of the brochure



Critique the brochure. Include a full one- to two-page critique that answers all of the following questions.

What was done well, and what could have been improved in the brochure?

Why did this topic interest you?




An effective conclusion identifies the main ideas and major support points from the body of your report. Minor details are left out. Summarize the benefits of following the brochure’s advice to a person at risk.

Clarity of writing



Use Standard English grammar and sentence structure. No spelling or typographical errors (typos) are present. The paper is organized around required components, using appropriate headers.

APA format



All information taken from another source, even if summarized, must be cited in the paper and listed in the references using (APA sixth ed.) format.

Document setup

Title and reference pages.

Citations in the text and reference page.

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